Consumer protection as a competitive advantage?ConPolicy discusses benefits of responsible corporate conduct at the ING-DiBa Orange Morning Club

In the past few years many legislative activities in the financial services sector were targeted to stimulate competition as well as consumer protection. Yet, it is to ask whether businesses should address consumer protection questions mainly from a compliance perspective or whether consumer protection might also be related to a competitive advantage. 

This question was discussed today at the ING-DiBa Orange Morning Club in Berlin. After keynotes by ConPolicy-Director Prof. Dr. Christian Thorun and the Consumer Protection Officer of ING-DiBA Thomas Bieler, both discussed possibilities by which businesses could differentiate themselves from competitors by taking consumer protection beyond legal compliance seriously and what is needed to ensure that such activities are not only conceived as PR activities.