"Well intentioned" is not the same as "well done." Good governance is characterized by a systematic ex post review of whether policies, strategies, programmes or services have actually been effective in achieving the objectives, whether the they have been implemented effectively and efficiently and whether the cost/benefit ratio is reasonable. The question of whether different stakeholder groups have benefited from measures is also a focus of evaluation.

For our clients, we check the extent to which consumer policy goals have been achieved through a particular policy measure or if unintentional side effects have emerged. For this, we consider the objectives of the measure, develop an evaluation concept, collect and analyze the necessary data, draw conclusions and make recommendations for action. We combine different methods such as document and data analysis, consumer and expert surveys and focus groups.