Nowadays, aspects of digitalization affect almost all products and services. Also, the distinction between products and services has become fluid. Against this background, the DIN Consumer Council, who represents consumer interests in national, European and international standardization, faces the challenge that classical aspects of standardization, like usability or product safety, need to be broadened by requirements brought about by digitalization.
ConPolicy is commissioned to develop a strategic concept for the DIN Consumer Council to cope with digitalization in standardization processes for “classical” products and services. Specifically, the main challenges brought about by digitalization shall be elaborated and organizational implications for the DIN Consumer Council be deducted.
Find more information on the project here.