Creutzfeldt, N. & F. SteffekReport on the research project "Operating principles of the Consumer and Universal Arbitration Board of the Federal Republic in Kehl"

Recommended reading

Naomi Creutzfeldt & Felix Steffek

Release date:
February 2021

Federal Ministry of Justice and Consumer Protection (BMJV)

The law for implementing the two directives on both alternative and online dispute resolution for consumer affairs as of February 19, 2016, laid the foundations for the first nationwide consumer arbitration in Germany. At the same time, the Federal Ministry of Justice and Consumer Protection (BMVJ) was commissioned to promote the work of one selected General Consumer Arbitration Board operating on a national level by December 31, 2019, and to investigate its operating principles by setting up a scientific research project to obtain and evaluate findings regarding the utilization, number of cases, methods, duration of the proceedings, success rates, costs and fees. The following report covers the results of this research project.

Link to publication