British Financial Conduct Authority publishes complaints data

Today the British Financial Conduct Authority published complaints data received by banks, building societies, insurers and mortgage providers during the second half of 2012.

The data reveals a number of findings:

  • In the half-year there were a total of 3.4 million complaints to financial services firms. This represents a small increase of one percent on the first half of 2012.
  • Barclays Bank, Lloyds TSB Bank, Bank of Scotland were the three banks with most complaints.
  • The by far largest number of complaints related to payment protection insurance (2,170,537) followed by current accounts (304,196), other general insurance (296,679) and credit cards (283,705).


Further information: and

Source: FCA