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Project financed by the German Federal Ministry of Justice and Consumer ProtectionUsing AI to improve heating checks – Empowerment through a smart evaluation of the heating bill

Project period: 
January 2020 – December 2021

Client: 
Federal Ministry of Justice and Consumer Protection

Project partners: 
co2online, Universität Leipzig & SEnerCon

The joint project aims to develop a prototype application that will potentially help around 16 million households to better understand their heating bill and act in accordance with the assessments. In their current form, heating bills are often not prepared in an understandable way, as each metering service provider uses different formats and terminology. As a result, errors are not detected, energy and services are purchased overpriced, and incentives to save energy are not provided. This costs consumers billions of euros annually and causes unnecessary tons of CO2.

Therefore, this project aims at transforming the classical heating bill into understandable and transparent, comprehensible statements and evaluations by using AI with the help of a prototypical application. The project is funded by the German Federal Ministry of Justice and Consumer Protection (BMJV) and carried out together with the partners co2online, the University of Leipzig and SEnerCon.

In this project, ConPolicy ensures in particular the user orientation of the AI application. ConPolicy is responsible for the following work packages and steps within the joint project:

  • One work package is concerned with ensuring the user-centeredness, comprehensibility and application orientation as well as the low-threshold access of the prototype application. For this purpose ConPolicy creates a concept for user integration, evaluates the relevant literature, sets up a consumer panel, collects customer journeys and user expectations, develops and tests concepts for user interaction, evaluates the respective effects on consumer behaviour and derives conclusions for further development.
  • In a further work package, ConPolicy is involved in the development of suggestions for action for users and other services. 
  • ConPolicy is also involved in the development of a concept for data protection, data security and data sovereignty for the application. For this purpose, a consumer survey ​​​​​​​was conducted to collect user concerns and wishes regarding data protection.
  • Finally, ConPolicy is involved in the development of a concept for a credible and promising concept for realization.

Project of

Jana Diels

Project Manager

+49 (0)30 2359116-12 j.diels@conpolicy.de

Project Manager

+49 (0)30 2359116-18 m.muensch@conpolicy.de

Christian Thorun

Managing Director

+49 (0)30 2359116-11 c.thorun@conpolicy.de