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ACCCNew car retailing industry – A market study

Recommended reading

Author:
Australian Competition and Consumer Commission’s (ACCC)

Release date:
October 2016

Publication:
ACCC Issues paper

This issues paper outlines how you can make a submission to the Australian Competition and Consumer Commission’s (ACCC) new car retailing industry market study. The ACCC undertakes in-depth market, sector or industry reviews as part of its role in promoting effective competition in markets. This involves the ACCC assessing whether market characteristics are conducive to competition and benefiting consumers, or whether market imperfections require intervention by the ACCC or others. These reviews also assist us to identify good competitive practices within industry and encourage it more broadly.

Consumer issues arising in the new car retailing industry are a priority area for the ACCC. In June 2016 the ACCC announced that it would commence a market study into the new car retailing industry which would be informed by a range of recent and ongoing enforcement, education and research projects, as well as further consultation and analysis as initiated by the market studies process. It was noted then that the ACCC and other Australian Consumer Law agencies continued to receive a high volume of complaints from consumers about defects with vehicles, covering a broad spectrum of manufacturers.

This issues paper covers:

  • the scope of the market study
  • issues on which the ACCC is seeking information being: consumer guarantees, warranties and new cars; fuel consumption, carbon dioxide (CO2) and noxious emissions, and car performance; post-sale service arrangements; access to repair and service information and data.
  • how to make submissions and key dates.

Link to publication