Consumers need access to high-quality, supplier-independent information and advice in order to make informed consumption decisions. Against the background of the steadily increasing importance of Internet-based information offerings, however, the question arises as to how consumers search the Internet for consumer information and advice, which offerings they use and how satisfied they are with them.
On behalf of the Bavarian State Ministry for the Environment and Consumer Protection (StMUV) and the Ministry for the Environment, Agriculture, Nature and Consumer Protection of the State of North Rhine-Westphalia (MULNV), the ConPolicy Institute prepared the Consumer Study 2019 last year. ConPolicy Managing Director, Prof. Dr. Christian Thorun, presented the central results of the study at a meeting of the Working Group on Economic Consumer Protection of the Federal States on 12 February 2020.
Furthermore, the study has been published in the meantime. The report is available here.