This annual review shows vividly how the times we're living in affect how we feel about and manage money. And through keeping up the focus of the Financial Ombudsman service on working flexibly, problems that were brought to te Ombudsman more quickly than ever could be resolved. It's clear that openness, cooperation and pragmatism can pay off – both for the financial services sector and for the people who rely on it to work fairly.
Specifically, this review gives an overview of consumer complaints handled by the ombudsman service about insurance, credit, banking, savings and investments, and PPI for the financial year from April 2016 to March 2017.
Link to publication