In this edition the FCA looks more closely at contact from consumers such as via the FCA Consumer Contact Centre, with some interesting trends revealed. The Contact Centre is the main point of contact for many consumers and firms who want to interact with the FCA. The authors look at the key trends on who is contacting the FCA and what their contacting is about. The authors identify emerging issues and share some consumer experiences. They also include the latest trends in the retirement income market, which covers two quarters of data, April to June 2016 and July to September 2016.
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