Burke, M. & J. FryHow easy is it to understand consumer finance?

Recommended reading

Matt Burke & John Fry

Release date:
April 2019

Economics Letters, Volume 177, pages 1–4

The authors consider the readability of payday loan websites against conventional lenders. The findings show that credit card websites are harder to read and contain more complex terminology. This paper's central contribution is to provide the first known measurement of readability in consumer finance – something regulators have found helpful in other domains.

Link to publication