ConPolicy
Kontakt

ConPolicy publishes Policy Brief on consumer information

Consumer policy relies on information to encourage healthy life-styles or to improve the quality of consumer investments. Given the growing information-overload felt by consumers, however, it becomes necessary to ask in what circumstances is consumer information an adequate policy response? How should that information be applied so that it delivers the intended results? This policy brief concludes: Consumer information is no panacea. Its application always brings with it costs and its effectiveness critically depends on how it is used. The quality of information, the way in which the information is presented and whether consumers are supported in processing the information - e.g. by means of internet calculators - are vital factors that determine the effectiveness of an information-based policy response. (Download German version .pdf)