This report presents the final findings of the DigCompConsumers project and illustrates a reference framework for digital consumer competence. The DigCompConsumers framework is a joint action of the Directorate General for Justice and Consumers and the Joint Research Centre (JRC), the Commission’s science and knowledge service.
The report presents the consumer digital competence framework. It proposes three proficiency levels for each competence as a simple way to show a progression in proficiency and discusses the possible uses of the framework at national and international level.
The work is carried out to achieve the goals set out by the European Commission in its two recent Communications of "A New Skills Agenda for Europe - Working together to strengthen human capital, employability and competitiveness" (European Commission, 2016a) and "A Digital Single Market Strategy for Europe" (European Commission, 2015a). Both underline the importance of boosting digital skills and learning so that citizens can seize the opportunities of the digital society and economy.
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